SMS (Short Message Service) or as everyone outside the Telco industry call it, “text messaging”, has changed in my opinion. The service used to be reliable and could be used to report errors from critical systems. These days especially across country borders like between Europe and the US, there is total lack of reliability in a Telco standard. The business talks about the 9´s they seek to meet in their SLA´s (Service Level Agreements) but my experience just the past week is closer to the 7´s or if I´m nice the 8´s!
This means that 2 -3 messages sent are either very lagged on a service that is made to be instant or does not go through at all. Where might the problem be? It for sure is not the billing side :-), that is recorded, not on the device either since the first is in order, so then it must be the production systems, or whatever “person/thing” that filter this kind of text string..
I am wondering what is happening to a business that used to be working on quality and services that work can be “proud” off basic simple services that has worked for more than 20 years now suddenly seem to be not reliable to be used at all? At least this goes for notifications that one expect will be received in the other end!
I guess it is time for me to also move on from the great service SMS used to be but the trouble I see is that the alternatives are even more scary, when taking a look at the technical architecture they rely on for deliverables..
No, time for the Telcos to wake up and find back to the roots where service quality was the key!
regards
bj